Refund Policy

Your 30-day guarantee

This promise covers every paid Know My Pet report, including a report you have already opened, read or saved as a PDF. You do not have to show that something is wrong with it.

One refund per report. We may decline further purchases from someone who has requested refunds repeatedly, but we will always honour the guarantee on the report you ask about.

How to request a refund

Write to hello@knowmypet.co within 30 days of the purchase date. Include your order or payment reference, or the email address used at checkout, so we can find the transaction.

We answer within two working days and confirm when the refund has been issued.

Your report is yours to keep

You may keep your downloaded PDF for personal use after a refund. There is no need to return or delete it.

How the money is returned

We issue the refund through Stripe to the original payment method. Depending on your bank or card issuer it usually appears within 5 to 10 working days.

If there is a technical or payment problem

If the report does not generate, will not open or save, arrives in the wrong language, or you see a duplicate charge, contact hello@knowmypet.co. We can help with the report itself, resend it, or refund the duplicate charge, whichever you prefer.

Your statutory rights

Our 30-day promise is an additional guarantee. It does not limit any non-waivable rights you have under applicable consumer law, including remedies for faulty or misdescribed digital content.